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Always check the minimum deposit amount in $ before adding funds. Carefully confirm identity verification steps to avoid account restrictions. Review the withdrawal process to ensure your $ balance reaches your preferred payment method without delays.
Provide accurate information during registration to prevent interruptions. Your chosen details will be used for identity checks and future withdrawal approvals.
Deposits and withdrawals are processed in $. Processing times vary based on the payment service used and local regulation. Make sure your banking method supports transfers in $ to speed up transactions.
To keep your account safe, keep your login information private. Unauthorised access by a third party could result in a temporary or permanent suspension.
Read the requirements before claiming any offer. To cash out winnings from bonuses, you may need to meet certain playthrough requirements.
If you want to stop using your account or close it, please email support from the email address you used to sign up. The rules that govern $ will take care of any remaining balance.
Follow Canada gaming rules for the best experience. Check your identity right away, use safe payment methods, and stay up to date on any changes to the user policy that may affect you.
It is best to start the identity check as soon as possible for new Canadian customers.
Verification times can be anywhere from 30 minutes to 48 hours, depending on how many people want to do it and how busy it is.
Customers can fully use their account after it is finished, including cashing out to $.
If you have any problems setting up or uploading documents, please email or chat with customer support.
Before you sign up for a promotion, make sure you read the fine print, as each one usually has its own set of rules. Always confirm the required turnover, as this dictates how many times you must play through the bonus sum before withdrawal is possible. For instance, if a promo provides a $100 offer with a 30x playthrough, you must stake $3,000 to convert the extra funds into real money you can withdraw to your $ balance.
Always check the promotional section for Canadian users, as the rules and currencies that can be used, including $, may be different in different places. Use available filters before activating any offer to make sure it matches your preferred games and payment options. Withdrawals of bonus-derived winnings may require you to verify both personal identification and transaction details. Contact support if you are unsure about turnover requirements or if certain win limits apply. Misunderstandings can lead to revoked bonuses or delayed payouts, so reading the conditions on each bonus page helps you protect your funds in $ and secure a better user experience.
Always check your minimum and maximum transaction amounts before trying to fund or cash out your account balance in $. Most Canadian clients can only make a single deposit of 500 $ through common electronic payment channels. To withdraw money, you need to ask for at least 1000 $. The daily and monthly limits may be different depending on the method, such as cards, e-wallets, or bank transfers. Make sure to check the limits for each method: A lot of options limit single payouts to 10000 $ and total daily withdrawals to 20000 $.
Deposits are processed right away, as long as they are below the limit set by your method. For extra safety, withdrawals over a certain amount, like 100 $, usually need ID checks. If you ask for a lot of money to be withdrawn, the bank may split it up and pay it out over a few days. You can see tracking on your account dashboard. When you use a virtual wallet or cryptocurrency, the limits are often higher and the processing times are shorter than when you use a regular bank transfer. You can't withdraw money to accounts that aren't yours, and the information about the person receiving the money must always match the information you used to sign up. Check your balance in $ to make sure it meets both the minimum and maximum amounts before asking for a cashout. Also, check for any account verifications that are still pending. If you are depositing in currencies other than $, always check the payment section for limits that apply to that method and make sure you know what the current conversion rates are.
If you can't get to your profile or get a message saying your account is temporarily or permanently deactivated, contact support right away. Users may be suspended if they are suspected of breaking community rules, registering multiple times, having trouble verifying their withdrawal, or getting requests from regulatory bodies in Canada.
If you want to close your personal profile, you need to send a formal request through the platform's secure message centre or by email. Pending balances in $ will be paid out using the last verified withdrawal method, as long as all identification checks have been passed. Customers should take care of any outstanding obligations, such as payments that are still due or disputes that need to be resolved, before asking for closure.
The operator usually suspends an account after someone breaks the rules, like faking their identity, logging in from different places multiple times, or trying to get around regional restrictions. Users have to respond to verification requests within the time limit, which is usually 14 business days, or they could lose access for an indefinite amount of time. If the closure goes through, any remaining $ will only be kept where the law or responsible gaming policies say they should be. If not, the linked payment source will automatically get the money back.
Get your personal information or transaction history before closing your account, because once you confirm deletion, the data may be permanently lost. If you think your access was taken away by mistake, file an appeal and send supporting documents to support services for an independent review, citing local consumer protection standards in Canada.
Use your personal account dashboard to file a complaint right away if you have a problem with your account, $ balances, or payment transactions. Choose "Help" or "Contact Support," then "Dispute," and explain the situation in detail. If you can, include screenshots or transaction records that are relevant. Customer service wants to respond within 48 hours. You will get responses and updates at the email address you used to sign up, and they will also be in your profile message centre.
| Step | Description | How long it should take to respond |
|---|---|---|
| 1. First Contact | Use the dashboard support form to send in your dispute. If you have proof, please send it. | In less than 48 hours |
| 2. Review | Support looks at the complaint and may ask for more information. | In five business days |
| 3. Resolution or Escalation | If you're not happy, ask your open ticket to be sent to a supervisor. | Five more days |
If you don't get a good answer to your complaint within 15 days, you can contact the independent dispute resolution body listed on the operator's "About" or "Legal" page. Be sure to include your ticket reference number and copies of all your emails. During the resolution process, all user complaints must stay private. Unfair threats, rude language, or using complaint channels in the wrong way could lead to account restrictions or other actions. Keep your payment confirmations for all transactions involving $. You will need these for investigations into financial disputes.
You can set personal deposit limits in $ by going to your profile dashboard. You can change the maximum amounts for each day, week, or month to keep track of your money. Use the self-exclusion features to temporarily block access, whether you need a 24-hour break or a longer time to cool off. If you see someone acting compulsively, turn on the permanent exclusion tool right away to keep them safe for a long time.
Allow reality checks to get regular session notifications. Hourly reminders help you keep track of how much time you've spent. Account holders in Canada who want to block themselves from similar services can do so by signing up for national self-exclusion programs, which offer strong protection.
In the account menu, there are links to Canada counselling services and helplines. Privacy rules make sure that any request about problem gambling stays private.
It is strictly against the rules for anyone under the age of 18 to take part. Identity verification uses standard KYC procedures, which include asking for proof of identity and address. Accounts that are flagged for age inconsistencies will be suspended right away until the paperwork is checked. If you are a Canadian user worried about how you are acting, you can easily change your account settings to limit access options and monitoring tools. Use protections at different levels to make sure you are safe both financially and emotionally. If you find it hard to control yourself, get help right away from addiction experts.
Bonus
for first deposit
1000CAD + 250 FS
